Routine work requests
Use Crew Connect for HR, IT, facilities, or other routine requests so you can follow the status in one place.
Open crew services ↗HERE FOR OUR PEOPLEA clear connection.
A clear connection.
The right place to start.
Whether you are preparing to join, need help with your account, or want to discuss a workplace question, start with a clear route to the people who can help.
FIND YOUR SUPPORT ROUTE
Account & access help
Your company administrator manages accounts and access roles. Contact HR if you need help finding the right internal contact.
Ask HR for direction ↗Joining & crew questions
Confirm assignment information, requested document dates, and joining arrangements with your authorized coordinator or HR.
Contact HR ↗Workplace & wellbeing
For a welfare follow-up or a workplace question, contact HR or submit an appropriate request in the portal.
Request support ↗A direct route
to HR.
hr@caribbeangroup.worldInclude your name, a concise subject, and the type of assistance you need. Please do not send passwords, bank details, or unnecessary identity or medical information in an initial email.
Common questions.
How do I get a Crew Connect account?+
Accounts are created by your company administrator. Contact HR if you are unsure which administrator or coordinator to speak to.
What if I forget my password?+
Ask your administrator for an account reset. A temporary password must be replaced when you sign in. HR can help direct your enquiry.
Where do I track a request?+
Sign in to Crew Connect and open the relevant area, such as Service requests, Leave & welfare, or Document register.
Can I use this email or portal in an emergency?+
Do not rely on email or the portal for immediate help. Use the established vessel or workplace emergency procedures. These channels are not presented as continuously monitored emergency services.
BEFORE YOU GET IN TOUCHMake the next step
Make the next step
easier to follow.
Include your name, department if applicable, a concise subject, and the type of help you need. For an existing portal request, include its title and current status.
Already have a crew account?
Use your portal to track the status of routine support requests. HR can direct you to the responsible coordinator for account, joining, or workplace questions.
Open Crew Connect ↗Read company & crew FAQs ↗